When booking a meeting room or private day office, you'll be asked to select:
The date you'd like to book
The duration (for meeting rooms)
The size (for private day offices)
This process applies to bookings where instant booking is not available. If you're booking an instant space, please refer to this article.
How the Booking Request Works:
Once you submit your request, it is sent directly to the building’s reception team. They will review availability and either confirm or decline your request.
We ask hosts to respond within one full working day. If they don’t, our bookings team will follow up to get a definitive answer or offer an alternative if needed.
The Process:
You submit a booking request.
The host checks availability and:
If available → The booking is confirmed, and you receive an email confirmation.
If unavailable → You’ll receive an email notification, and you can explore other nearby options.
Payment Process:
When you make a booking request, the payment amount is held (but not charged) on your card. This will appear as a pending transaction.
If your booking is confirmed, the payment is processed.
If your booking is declined, the hold is released, and the pending charge will disappear within 3-5 working days (depending on your bank).