Our booking amendment and cancellation policy is determined by the providers we work with.
Coworking bookings
To be eligible for a refund, coworking bookings must be cancelled by midnight on the day before the booking date.
Meeting rooms and private day offices
Bookings must be cancelled or amended at least 2 full business days prior to the booking date to be eligible for a refund. Unfortunately, we’re unable to assist with short-notice changes.
Example: For a Thursday booking, cancellation or amendment must be made by midnight on Monday to allow two full business days’ notice (Tuesday and Wednesday).
Exception: Fora bookings require 7 full business days’ notice to be eligible for a refund.
Unconfirmed bookings
If you have made a booking and it has not yet been accepted, then the easiest way to amend it would be to cancel the booking via your dashboard and to then place a request with the new requirements.
Confirmed bookings
Attendee number changes (private day offices):
Requests to amend attendee numbers must be submitted at least two full business days prior to the booking date, via live chat or by emailing bookings@hubblehq.com.
All changes are subject to provider approval.
Date changes:
The existing booking must be cancelled and a new request submitted via the building listing page. All requests are subject to availability and provider confirmation.
Time changes:
To extend a booking, a new request must be submitted for the additional time required. For example, if your booking is from 2–3pm and you’d like to extend until 5pm, you will need to place a new booking request for 3–5pm.
Please note that extensions are subject to the venue’s availability and provider approval.
Changes must be made at least 2 full business days prior to the booking date.
Private day office bookings
Users may remove themselves from a booking via the booker’s dashboard. Requests to amend attendee numbers must be submitted to support and are subject to provider approval.